A CRM That Knows What's on Your Shop Floor
Tork CRM handles enquiries, quotations, orders, and customer complaints, all connected to production and dispatch data. Sales can give customers a real answer without calling the plant.
Generic CRMs Stop at the Sales Order
Off-the-shelf CRMs are built for selling subscriptions, not for making products to order. Once an order is booked, sales loses sight of it until the customer calls to ask where it is.
- Sales can't see production or dispatch status, so every customer question turns into a call to the plant
- Quotations, order changes, and delivery commitments are scattered across email, WhatsApp, and spreadsheets
- Customer specifications for SKUs, moulds, and packing get lost between sales and production
- Complaints can't easily be traced back to the batch, line, or shift the product came from
- Repeat orders and follow-ups depend on individual salespeople remembering them
From Enquiry to After-Sales
One customer record through the whole order cycle, linked to what's happening in the plant.
Enquiry & Lead
Every enquiry is logged against the customer with the product, quantity, and specification requested, and followed up on schedule.
Quotation
Quotations are prepared from the customer's SKU and packing requirements, then tracked through revisions to approval.
Order & Production
Confirmed orders flow to planning in Tork MES, so sales can see production progress against each order.
Dispatch
Dispatch status and delivered quantities from the warehouse are visible on the order, so customers get accurate delivery updates.
Complaints & After-Sales
Complaints are logged against the order and traced back to the batch, line, and shift it was produced on.
Inside Tork CRM
My Day
Follow-ups, quotes awaiting reply, sales against target, and collections due, on one screen.
Deals
Every enquiry on a board from enquiry and sampling through quotation and negotiation.
Sales Orders
Orders tracked against the customer PO, with status and invoices raised so far.
Receivables
Outstanding and overdue amounts by customer, aged by days past due.
Built for How Manufacturers Sell
Enquiry & Lead Tracking
Capture every enquiry with the product and specification requested, and never miss a follow-up.
Quotations & Revisions
Create and track quotations by SKU, quantity, and packing, with the full revision history.
Live Order Status
See production and dispatch progress against each order, straight from Tork MES and the warehouse.
Customer Specifications
Keep each customer's product, mould, and packing specs in one place that sales and production share.
Complaint Traceability
Link every complaint to the batch, line, and shift, so quality can find the root cause.
Repeat Orders & Follow-Ups
Reminders for repeat orders, pending payments, and customer follow-ups.
Before You Ask
How is this different from a generic CRM?
Tork CRM is connected to production and dispatch through Tork MES and RFID Warehouse Management, so order status, delivered quantities, and complaint traceability come from real plant data rather than manual updates.
Can we use Tork CRM without Tork MES?
Yes, it works on its own for enquiries, quotations, orders, and complaints. Connecting it to Tork MES adds live production and dispatch status.
Does it integrate with our ERP?
Yes. Customer, order, and invoice data can sync with ERP systems such as SAP and Oracle.
Want to Connect Sales to the Shop Floor?
No sales scripts. You'll talk to engineers about what it takes to deploy on your line.